Refund policy
We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Unused & Unworn – The item must be in its original condition.
- Original Packaging – Keep all tags attached and return the item in its original packaging.
- Proof of Purchase – A receipt or order confirmation is required.
To initiate a return, contact us at support@20fourty.com. Once approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
For any return-related queries, reach out to us at support@20fourty.com.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, a refund will be processed to your original payment method within 10 business days.
⚠ Note: Banks and credit card companies may take additional time to process and post the refund. If you haven’t received your refund after 15 business days, please contact us at support@20fourty.com.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty, hygiene items)
- Hazardous materials (flammable liquids, gases)
If you have questions about your specific item, please reach out before purchasing.
Exchanges
To exchange an item, return the original item first. Once your return is accepted, you can place a new order for the desired item.
Need help?
Contact us at support@20fourty.com for questions related to refunds and returns.